Delivery Terms of the German Textile Cleaning Industry

1. Textile Cleaning
Textiles will be cleaned with the proper care.

2. Damage to the delivered garment
The textile cleaner is not responsible for damage caused due to the quality of the garment to be cleaned which could not be determined following the professional inspection of the product (e.g. damage due to insufficient firmness of the fabric and seams, insufficient colour fastness and prints, shrinkage, impregnation, previous improper treatment, hidden foreign matter and other concealed damage). This even applies to garments that can not or only partly be cleaned unless marked accordingly or if the textile cleaner can not determine this as a result of a professional inspection of the garment.

3. Return of the Garment
Against handing out of an acceptance of order (e.g. ticket). Otherwise the customer must provide proof of such entitlement. The customer must collect the garment delivered for cleaning within three months following the agreed delivery date. If this does not happen within one year after said date and the textile cleaner does not know the customer or their address then the textile cleaner is entitled to use the garment as intended by law unless the customer contacts the textile cleaner prior to such use. Any garments whose proceeds do not exceed the cost of the named method of use can be used freely in an economically sensible manner. The customer is entitled to any possible proceeds from such use.

4. Damage to Garment Delivered
In the event of damage the customer must prove that the garment was handled by the textile cleaner e.g. by presenting the acceptance of order or the ticket. Obvious damage must be contested within two weeks after being returned.

5. Limitation of Liability
The textile cleaner is liable for the loss of the item to be cleaned without limitation in the amount of its fair value. For damage caused due to handling the textile cleaner is only liable in the case of intent or gross negligence without limitation in the amount of the fair value. Otherwise liability is limited to a multiple of 15 of the processing price.* Recommended terms and conditions as registered with the Federal Cartel Office and published in the Federal Gazette of August 9, 1997 of the Deutsche Textilreinigungs-Verband e.V. pursuant to. § 38 of the Law against the Restraint of Competition.

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